Management Focused
EMPLOYEE WELLNESS
Interpersonal Skills
Stress Management
Employee Absenteeism
Employee Motivation
HUMAN RESOURCES
Recruitment
Human Resource Management
Training Needs Analysis
Interviewing Skills
Competency Development
Job Design
Job Analysis
Coaching and Mentoring
LEADERSHIP
Leadership
Leadership & Influence
Leadership & Delegation
The New Manager
Problem Solving
Decision Making
Effective Meetings
Personal Productivity
Marketing

PERFORMANCE MANAGEMENT
Performance Appraisal
360 Degree Feedback
Time Management
PROJECT MANAGEMENT
Project Management
Technical Report Writing
Facilitation Skills
STRATEGIC MANAGEMENT
Introduction To Strategic Management
Strategic Management & Measurement 
Strategy, Leadership & Culture

THE TRAINERS

Even the best training content if delivered badly without engaging the audience, we believe that its all wastage of time and money. These faces are not just of trainers, this is the master collection of best breed of professional around. Collectively 1000and hrs. of training experience. They always make sure that the message has gone across. We pride ourselves on offering professionally-delivered, highly relevant training courses for working adults. In order to achieve our goal of being the best at what we do, we carefully select the people who deliver those courses. Our people are TRAINERS, not teachers, and bring with them a depth of both academic credentials and hands-on, practical CORPORATE experience.

OVER  50  PRACTICAL  &  EFFECTIVE SKILLS TRAINING  COURSES  DESIGNED  FOR  THE  REAL  WORLD

          FREE Consultancy     +1 (437) 538 5833     +66.2005 4900     cs@callcenterguru.com     cs@northernbridges.com    

Employee Focused
SALES
Presentation Skills 
Sales
Telesales 

CUSTOMER SERVICES
The Amazing 4 in Amazing Thailand

TEAMWORK
Teamwork
Group Dynamics

CUSTOMER SERVICE ESSENTIALS 

This course will empower your agents to make every interaction a productive and successful one.

​​WHO SHOULD ATTEND?
Ideal for any department or team interested in better communication skills with internal and external customers over the phone, face-to-face or online. We frequently work with customer service reps, IT help desk staff, HR department reps, patient care teams, receivable or payable teams, and many more.

Amenities Essentials from Start to Finish
Word Crafting I:  Proceed with Caution
Words Crafting II:  Gems for Conversation
Telephone Bullys:  Survival Tools


Consider this... 85% of our ability to be successful depends not on our technical skills, but on our communication and relationship building skills.

1: Quality Content : We specialize in soft skills development aimed at elevating staff to international standards by teaching globally-sourced content created by the relevant industry gurus.
2: Effective Delivery : No bored, yawning or tuned-out participants. Courses are delivered to be enjoyable, interactive and engaging. We take entertainment as a serious way to get the message across.
3: Follow-up Support : We provide post-event follow-up with participants, ensuring that they adopt and use what they have learned. We make sure the time and money you invest is not wasted.

Organization Focused
CHANGE MANAGEMENT
Change Management
Change Leadership
CUSTOMER DRIVEN
Customer Relationship Management
Customer Driven Organization
Complaint Handling
Managing Conflict
Negotiation Skills
QUALITY MANAGEMENT
Auditing
Benchmarking
Enterprise Dynamics
Quality Management Systems. 46
The Excellent Organization
The Work Organization
ORGANIZATIONAL
Organizational Structure
Organizational Behavior
Organizational Issues
Organizational Culture